At good 11, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Filipino members, how we use it, and the steps we take to keep it safe. Reading this page takes just a few minutes and helps you stay informed about your rights.
Last updated: 2025. Applies to all registered members of good 11 in the Philippines.
This Privacy Policy applies to all personal information collected by good 11 when you register, log in, make deposits or withdrawals, play games, or contact our support team. It covers data collected through our website, mobile platform, and any related communications we send to Filipino members. We are committed to handling your information responsibly and in line with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By creating an account and using the good 11 platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not proceed with registration or continued use of the platform.
When you register for a good 11 account, we collect personal details including your full name, date of birth, mobile number, email address, and residential address in the Philippines. During the verification process, we may request a government-issued ID such as a Philippine passport, SSS card, or driver's licence to confirm your identity and age. When you make deposits or withdrawals, we collect transaction details including payment method information such as your GCash or Maya account reference, bank account details, and transaction amounts in Philippine pesos. We also automatically collect technical data when you use our platform, including your device type, operating system, browser type, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for members across the Philippines.
We use your personal information primarily to create and manage your good 11 account, verify your identity, and process your deposits and withdrawals in Philippine pesos. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transaction data is used to process payments accurately, prevent fraud, and comply with anti-money laundering requirements applicable to online gaming platforms in the Philippines. Technical and usage data helps us identify and fix platform issues, optimise performance on mobile devices, and understand how members interact with our sports betting, casino, and bingo sections. We do not use your personal information to make automated decisions that significantly affect your rights without human review, and we do not sell or rent your data to any third-party marketing companies.
good 11 does not sell, trade, or rent your personal information to outside parties for their own marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we are legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when requested under applicable law. If good 11 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it with the same level of care and security that we apply on our own platform.
We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle member data are trained in data privacy best practices. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your good 11 account and to keep your login credentials confidential at all times.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial reporting requirements. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes. Technical logs and anonymised usage data may be retained for longer periods for platform improvement and security analysis purposes. You may contact us at any time to enquire about the specific retention period applicable to your personal data.
Under the Data Privacy Act of 2012, Filipino members of good 11 have the right to be informed about how their personal data is collected and used, and to access a copy of the personal information we hold about them. You have the right to request correction of any inaccurate or incomplete personal data in your account at any time. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond to your request within a reasonable timeframe.
good 11 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how members use the platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which sections of the platform are most popular and where members encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use cookies to track your activity on third-party websites or to serve you targeted advertising outside of the good 11 platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members by email or through an in-platform notification. Your continued use of the good 11 platform after any changes have been published constitutes your acceptance of the updated policy. We encourage all members to review this page periodically to stay informed about how we protect their personal information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out to our support team through the contact details available on the platform.
A quick look at the key commitments good 11 makes to every Filipino member.
All data you share with good 11 is encrypted in transit and at rest. Our servers are protected by industry-standard security protocols, and access is restricted to authorised personnel only.
We do not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process payments, and keep the platform safe for all members.
Filipino members have full rights under the Data Privacy Act of 2012 — including the right to access, correct, and request deletion of their personal data. We honour every valid request promptly.
Our data practices are aligned with Republic Act No. 10173 and the guidelines of the National Privacy Commission. We take our legal obligations to Filipino members seriously and review our compliance regularly.
If you have questions about how good 11 handles your personal data, our FAQ section has clear answers written in plain Philippine English. You can also create an account and explore the platform with confidence.